Terms of Service

1. The agreement

These terms are an agreement between you (“you”, “the customer”) and NordicCDN ApS, company registration number DK38158724, of Årslev, Denmark (“we”, “us”, “NordicCDN”).

They apply as soon as you create an account or use the service, whichever happens first. If you are agreeing on behalf of a company, you confirm you are authorised to bind that company, and “you” means that company.

Our Privacy Policy forms part of this agreement.

2. Your account

You need an account to use the service. You must give accurate details and keep them current, and you must be at least 18 years old, or the age of majority where you live.

You are responsible for what happens under your account, including what your team members do. Keep your credentials secret, turn on two-factor authentication, and tell us promptly at support@nordiccdn.com if you think someone else has access.

One person or company, one account. Creating multiple accounts to work around the free tier or a suspension is a breach of these terms.

3. The service

NordicCDN is a content delivery and website acceleration platform. We cache and deliver your content from servers close to your visitors, and provide the associated tooling — caching, image optimisation, compression, edge security, analytics, translation and related features.

We improve the service continuously. That means features get added, and occasionally a feature changes or is retired. Where we retire something you actively use, we will give you at least 30 days' notice and, where we can, a migration path.

We are a delivery layer, not a host. Your website and its data live at your origin, wherever you choose to run it. We hold cached copies to serve them faster.

4. Acceptable use

You must not use the service to store, deliver, or facilitate:

• Content that is unlawful where it is delivered, or that infringes someone else's intellectual property, privacy or publicity rights.
• Child sexual abuse material — reported immediately to the authorities, with no warning and no appeal.
• Malware, phishing pages, credential harvesting, or command-and-control infrastructure.
• Spam, or the landing pages for spam campaigns.
• Content that incites violence or harasses a specific person.
• Attacks on anyone, including using our network to launch or amplify a denial-of-service attack.
• Attempts to break, probe or circumvent our own systems, other customers' isolation, or our usage limits.

There are also limits on what the service is for. It is designed for delivering websites and web applications. Using it primarily as general file storage, a backup destination, a personal media library, or for large-scale video-on-demand streaming is outside the scope of a standard plan. If your traffic pattern is disproportionately non-web, we will talk to you about a plan that fits before we do anything else.

You are responsible for having the rights to everything you put through the network, and for complying with the law wherever your visitors are.

5. Your content and your origin

Your content remains yours. We claim no ownership over it.

You grant us the limited licence we need to actually run the service: to fetch, cache, copy, compress, transform (for example, converting an image to WebP or translating a page where you have enabled that), store and deliver your content across our network. That licence exists only for operating the service and ends when you stop using it and your cached content expires.

You are responsible for your origin server: keeping it available, keeping it secure, and making sure the cache headers it sends reflect what you actually want cached. Caching does what you tell it to. If your origin marks private content as publicly cacheable, it may be served to other people, and that is not something we can detect for you.

6. Fees and billing

Pricing is published on our pricing page and is usage-based: you pay for the bandwidth you actually deliver. Prices are in euro and exclude VAT, which is added where applicable.

• Billing period. Usage is metered continuously and billed monthly in arrears, or drawn from prepaid credit where you have added it.
• Payment. Card payments are handled by Stripe. You authorise us to charge your stored payment method for amounts due.
• Late payment. If a payment fails we will retry and email you. Persistently unpaid accounts may be suspended after reasonable notice, and we may charge statutory interest on overdue amounts.
• Disputes. Tell us within 30 days of an invoice if you believe it is wrong and we will investigate. We would much rather fix a billing error than argue about it.
• Refunds. Usage already delivered is not refundable, because we have already paid for the transit. Prepaid credit cannot be converted back to cash — payment processing fees and other costs are incurred the moment it is bought, and they cannot be recovered. It does not expire, though: credit keeps its full value and stays on your account until you spend it, however long that takes. If you think your situation warrants an exception, email us at legal@nordiccdn.com and we will look at what is possible.
• Price changes. We will give at least 30 days' notice before any price increase takes effect. You may close your account before it does.

Taxes are your responsibility where they fall on you. Valid EU VAT numbers are honoured under the reverse charge mechanism.

7. The free tier

Every account includes a free monthly bandwidth allowance, currently 25 GB, which resets each billing cycle. No card is required to use it.

The free tier is offered as-is, with no availability commitment and best-effort support. We may change or withdraw it with 30 days' notice, and we may limit or close free accounts that are inactive, that abuse the allowance across multiple accounts, or that breach section 4.

8. Availability and support

We aim for the service to be available at all times and we design for it — multiple independent edge locations, automatic failover, and no single point of failure in the delivery path. Real availability figures are published on our status page.

We do not offer a contractual uptime guarantee or service credits on standard plans. If you need one, talk to us about an enterprise agreement and we will put commitments in writing.

Planned maintenance is announced in advance on the status page where it could be noticeable. Emergency maintenance — a security fix, for example — may happen without notice, and we will tell you afterwards.

Support is provided by email at support@nordiccdn.com. We answer paid accounts first, and we answer anything that looks like an outage immediately.

9. Suspension

We may suspend all or part of the service, with notice where circumstances allow and immediately where they do not, if:

• Your use breaches section 4, or is actively harming other people.
• Your traffic is threatening the stability of the network for other customers.
• An account is overdue after we have chased it.
• We are legally required to.

We will always tell you why, and we will restore the service as soon as the cause is resolved. Where the issue is a genuine misunderstanding, we will unsuspend first and sort out the details afterwards.

10. Ending the agreement

You can close your account at any time from the dashboard, with no notice period and no cancellation fee. You remain liable for usage already delivered.

We may terminate for a material breach that you have not fixed within 14 days of us telling you about it, or immediately for the serious cases in section 4. We may also terminate a free account, or the whole service, on 30 days' notice.

On termination, your zones stop serving, your configuration and cached content are deleted, and your log data ages out on the normal retention schedule described in the Privacy Policy. Export anything you want to keep before you close the account.

11. Intellectual property

The service, the software behind it, our documentation, and the NordicCDN name and logo are ours. Nothing in these terms transfers any of it to you beyond the right to use the service.

You may not copy, decompile or reverse engineer the service, or use it to build a competing product. Independent benchmarking and publishing the results is explicitly fine — we would rather you tested us than took our word for it.

If you send us feedback or a feature suggestion, we may use it freely and without obligation. We will not use your name or logo as a customer reference without asking you first.

12. Data protection

Where we process personal data on your behalf — the traffic passing through your zones — you are the controller and we are the processor. Our Privacy Policy describes what that involves. A data processing agreement is available on request at privacy@nordiccdn.com, and we will sign yours if you would rather use your own.

You are responsible for having a lawful basis for the data you route through us, and for telling your own visitors what you do with it.

13. Warranties

We warrant that we will provide the service with reasonable skill and care.

Beyond that, the service is provided “as is”. We do not warrant that it will be uninterrupted or error-free, that it will meet a specific performance target on your particular site, or that every attack will be stopped. Security tooling reduces risk; it does not eliminate it.

Nothing here limits rights you have as a consumer under mandatory law.

14. Liability

Neither side excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.

Subject to that, we are not liable for indirect or consequential loss, loss of profit, loss of revenue, loss of goodwill, or loss of data — including data your origin failed to serve us in the first place.

Our total liability under this agreement in any twelve-month period is limited to the greater of the amounts you paid us in the twelve months before the claim arose, or EUR 100.

15. Indemnity

You will indemnify us against third-party claims arising from your content, your use of the service in breach of these terms, or your breach of applicable law — including reasonable legal costs. We will tell you promptly about any such claim and let you control the defence, provided you do not settle in a way that admits fault on our behalf.

16. Changes to these terms

We may update these terms. For material changes we will email account holders at least 30 days before they take effect. Continuing to use the service after that means you accept the new terms; if you would rather not, close the account before the date and you owe nothing further beyond usage already delivered.

17. Governing law and disputes

This agreement is governed by the law of Denmark, and the Danish courts have exclusive jurisdiction — except that consumers keep the right to bring proceedings in their own country of residence under mandatory local law.

Before anyone involves a court, we ask that you email us and give us 30 days to sort it out. In our experience that resolves essentially everything.

If any provision of these terms is found unenforceable, the rest continues to apply.

18. Contact

Legal notices: legal@nordiccdn.com.

Support: support@nordiccdn.com. Everything else: our contact page.

NordicCDN ApS, Bakkegårdsvej 7, 5792 Årslev, Denmark.